Please make sure that you complete the Critical Incident Questionnaire in one sitting. You CANNOT save your answers and come back to them later. Please do not complete the CIQ if you suspect that there may interruptions to your power supply. This will mean that you will have to start at the beginning when the power comes back on.

With each competency, you are provided with a competency definition. Please read it and then answer the questions that follow on each of the competencies which you have been asked to complete.Try to be as specific as possible. REMEMBER TO CLICK ON "SUBMIT" at the BOTTOM of the page before moving onto the next set of competencies.

REMEMBER TO FILL IN YOUR NAME BEFORE YOU START

CIQ: Enter your name and surname here:

INFLUENCE: Actively influences people’s views and decisions. Is able to overcome opposition and resistance to ideas. Is able to obtain people’s s buy – in and commitment to ideas or courses of action. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Below Average
Can Improve
Average
Above Average
Excellent

Influence: Think of your career and provide a practical example/s which support/s your rating and which illustrates your influencing skills (Type in your answer in the box below)

Describe how you use different approaches and influencing techniques that are appropriate to different people or situation

Describe how you influence and persuade others to give their agreement and commitment to a decision or course of action which they were initially opposed to.

Describe what you do to establish rapport quickly with colleagues and customers.

Describe what you do to actively bend people to your way of thinking.