Please make sure that you complete the Critical Incident Questionnaire in one sitting. You CANNOT save your answers and come back to them later. Please do not complete the CIQ if you suspect that there may interruptions to your power supply. This will mean that you will have to start at the beginning when the power comes back on.

With each competency, you are provided with a competency definition. Please read it and then answer the questions that follow on each of the competencies which you have been asked to complete.Try to be as specific as possible. REMEMBER TO CLICK ON "SUBMIT" at the BOTTOM of the page before moving onto the next set of competencies.

REMEMBER TO FILL IN YOUR NAME BEFORE YOU START

CIQ: Enter your name and surname here:

CONFLICT MANAGEMENT: Resolves and manages conflict by applying appropriate interpersonal and problem solving skills. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Below Average
Can Improve
Average
Above Average
Excellent

Conflict Management: Think of your career and provide a practical example/s which support/s your rating and which illustrates your conflict management skills (Type in your answer in the box below)

What did you do to ensure that you understand the conflict correctly?

What was the source of the conflict and how did you address it?

What did you do to create a win – win solution?

Did you have to confront anyone and how did you go about doing it?