Working with People

Please make sure that you complete the Critical Incident Questionnaire in one sitting. You CANNOT save your answers and come back to them later. Please do not complete the CIQ if you suspect that there may interruptions to your power supply. This will mean that you will have to start at the beginning when the power comes back on.

If you cannot do all of the competencies you have been asked to do in this competency category (working with people) then make sure you click the submit button before closing the browser. The work you have done up to that point will be sent to us. You can then return to the relevant page and continue working where you left off.

Scroll down until you find the competencies you must complete. There are a total of 6 competencies in the Commercial Competencies category. Remember to ONLY complete the competencies which we listed in the mail we sent you.

With each competency, you are provided with a competency definition. Please read it and then answer the questions that follow on each of the competencies which you have been asked to complete.Try to be as specific as possible. REMEMBER TO CLICK ON "SUBMIT" at the BOTTOM of the page before moving onto the next set of competencies.

CIQ: Enter your name and surname here:

CIQ: Company to whom you have applied:

BUILDING PARTNERSHIPS: Builds relationships with key internal or external stakeholders that will assist in the achievement of objectives or positioning of the organisation. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Building Partnerships- Think of your career and provide a practical example/s which support/s your rating and which illustrates your ability to build partnerships (Type in your answer in the box below)

Tell us about some opportunities that you identified for developing partnerships with other stakeholders.

What you did to ensure that you understood the partners’/stakeholders’ interests?

How did you manage conflicts of interest with partners?

How did you go about evaluating the performance of the partnership in order to inform you as to how you should manage the relationship?

CHANGE MANAGEMENT: Introduces change to ensure that section, organization stays at the forefront of developments. Obtains people’s acceptance of and commitment to change. Understands and can apply change management principles. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Change Management: Think of your career and provide a practical example/s which support/s your rating and which illustrates your change management skills (Type in your answer in the box below)

Tell us about some changes that you were able to introduce and cement at work.

What were some of the obstacles/resistances to change, and how did you deal with them?

Tell us about a prevailing practise or belief that you challenged at work in order to bring about process improvement/s.

How did you involve others and deal with people in the change management process?

COACHING AND DEVELOPING: Is personally involved in the growth and development of subordinates by identifying and meeting training needs; creating development opportunities; and engaging in a process of feedback and guidance around subordinate’s performance. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Coaching and Development: Think of your career and provide a practical example/s which support/s your rating and which illustrates your coaching and development skills (Type in your answer in the box below)

What development opportunities have you recently identified and created for subordinates?

To what extent do you delegate tasks and responsibilities to subordinates? Please elaborate?

What have you done to systematically develop the knowledge, skills and competencies of your subordinates?

Tell us about a recent example where you provide feedback and guidance to a subordinate on his job related behavior.

CONFLICT MANAGEMENT: Resolves and manages conflict by applying appropriate interpersonal and problem solving skills. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Conflict Management: Think of your career and provide a practical example/s which support/s your rating and which illustrates your conflict management skills (Type in your answer in the box below)

What did you do to ensure that you understand the conflict correctly?

What was the source of the conflict and how did you address it?

What did you do to create a win – win solution?

Did you have to confront anyone and how did you go about doing it?

DELEGATION: Demonstrates the willingness and ability to delegate tasks to others so that it results in desired outcomes. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Delegation: Think of your career and provide a practical example/s which support/s your rating and which illustrates your delegation skills (Type in your answer in the box below)

What you did to ensure that the subordinate clearly understood what was expected?

What room did you allow for the subordinate to use initiative in determining how the outcome was to be achieved?

What support, guidance or training did you give to the subordinate to enable him/her to carry out the task that you delegated?

What feedback mechanism did you set in place to evaluate the outcome of your delegation and what was the outcome of the delegation?

INFLUENCE: Actively influences people’s views and decisions. Is able to overcome opposition and resistance to ideas. Is able to obtain people’s s buy – in and commitment to ideas or courses of action. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Influence: Think of your career and provide a practical example/s which support/s your rating and which illustrates your influencing skills (Type in your answer in the box below)

Describe how you use different approaches and influencing techniques that are appropriate to different people or situation

Describe how you influence and persuade others to give their agreement and commitment to a decision or course of action which they were initially opposed to.

Describe what you do to establish rapport quickly with colleagues and customers.

Describe what you do to actively bend people to your way of thinking.

NEGOTIATING: Engages in a give and take process that results in the achievement of a specific objective through or in mutually satisfying outcomes for diverse parties. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Negotiating: Think of your career and provide a practical example/s which support/s your rating and which illustrates your negotiating skills (Type in your answer in the box below)

What you did to communicate your own position effectively?

What you did to try to establish a basis for compromise?

How did you resolve deadlocks?

How were you able to use negotiating levers to your own advantage?

TEAMWORK: Encourages a participative approach to work. Defines success in terms of the whole team. Develops effective working relationships within and across teams. Effectively manages and guides team efforts. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Teamwork: Think of your career and provide a practical example/s which support/s your rating and which illustrates your teamworking skills (Type in your answer in the box below)

What you have done in your team to encourage a participative approach to work?

What you have done in your team to create a feeling of belonging amongst the team members?

What you have done in your team to encourage trust and co – operation among team members?

What you have done in your team to support other team members?