Personal Effectiveness

Please make sure that you complete the Critical Incident Questionnaire in one sitting. You CANNOT save your answers and come back to them later. Please do not complete the CIQ if you suspect that there may interruptions to your power supply. This will mean that you will have to start at the beginning when the power comes back on.

If you cannot do all of the competencies you have been asked to do in this competency category (personal effectiveness) then make sure you click the submit button before closing the browser. The work you have done up to that point will be sent to us. You can then return to the relevant page and continue working where you left off.

Scroll down until you find the competencies you must complete. There are a total of 6 competencies in the Commercial Competencies category. Remember to ONLY complete the competencies which we listed in the mail we sent you.

With each competency, you are provided with a competency definition. Please read it and then answer the questions that follow on each of the competencies which you have been asked to complete.Try to be as specific as possible. REMEMBER TO CLICK ON "SUBMIT" at the BOTTOM of the page before moving onto the next set of competencies.

CIQ: Enter your name and surname here:

CIQ: Company to whom you have applied:

ACCOUNTABILITY: Develops and implements effective controls to ensure the integrity of the organisation. Holds self and others accountable for rules and responsibilities. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Accountability- Think of your career and provide a practical example/s which support/s your rating and which illustrates your accountability (Type in your answer in the box below)

What controls did you develop and implement to ensure that agreed upon actions/objectives were carried out?

What you have done to ensure that tasks or projects were completed within deadlines and budget?

What you have done to monitor plans and objectives in your department?

What you have done do to ensure that outcomes are achieved in your area of responsibility?

CULTURAL AWARENESS: Works harmoniously with others in an environment where diverse cultures, religions, philosophies, genders, races and other differences exist. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Cultural Awareness: Think of your career and provide a practical example/s which support/s your rating and which illustrates your cultural awareness (Type in your answer in the box below)

Give us an example of where you demonstrated respect for diverse cultures/customs or viewpoints.

Give us an example that demonstrates that you understand the views and values of a diverse workforce.

How can stereotyping have a detrimental effect on people?

What would you do if you heard someone use a slur or make a negative comment about other groups?

DECISIVENESS: Makes effective, timely and appropriate decisions. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Decisiveness: Think of your career and provide a practical example/s which support/s your rating and which illustrates your decisiveness. (Type in your answer in the box below)

What did you do to make sure that your decision was sound and well – informed?

Give us an example of where you made an effective and timely decision, even when you did not have all the facts at hand.

Give us an example of where you made an effective and timely decision, even when you knew it would produce unpleasant consequences.

Tell us how you implemented a decision and what the outcome was.

INTEGRITY: Displays high standards of ethical conduct and understands the impact of violating these on the organization, self and others. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Integrity: Think of your career and provide a practical example/s which support/s your rating and which illustrates your integrity (Type in your answer in the box below)

What would you do if you found out that a fellow employee was being dishonest in some way?

In your view, is it acceptable to turn a blind eye to irregularities? If not what should you do about them.

Is there a difference between misrepresentation and lying?

What in your opinion is the impact of unethical practises on oneself, others and the organisation you work for?

JUDGEMENT: Demonstrates the ability to make decisions where there is no clear-cut right or wrong option, based on a weighing up of diverse factors impacting on the situation. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Judgement: Think of your career and provide a practical example/s which support/s your rating and which illustrates your judgement (Type in your answer in the box below)

What did you do to obtain more information in order to gain a better understanding of the problem/situation?

What alternative courses of action did you generate?

What was your decision and the rationale for your decision?

What was the outcome of your decision?

LEARNING ORIENTATION: Continually strives to increase his/her knowledge and skills base through formal and informal means; broadens knowledge base beyond immediate area of responsibility. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Learning Orientation: Think of your career and provide a practical example/s which support/s your rating and which illustrates your learning orientation (Type in your answer in the box below)

What actions have you taken in the last six months to ensure that personal development takes place?

What practical steps have you taken recently to further your own skills and competencies?

What have you done to expand your knowledge base beyond your current/direct area of expertise and responsibility?

What have you done to keep abreast with emerging technologies/new developments in your field?

POLITICAL KNOW – HOW/SAVVY: Identifies and manages the internal and external politics that impact on the work of, and relationships within, the organization. Rate yourself on this competency using the drop down box below and then answer the questions that follow.

Political Know - How: Think of your career and provide a practical example/s which support/s your rating and which illustrates your political know - how (Type in your answer in the box below)

What are some of the key internal and external politics at work in your the organisation/area of responsibility

Give us an example of where you took into account the political implications of your decisions and actions

Briefly describes what drives and motivates key role players in your areas of responsibility and how you factor this into your actions and decisions.

Give us an example of how you were able to utilise individual, group or organisational dynamics to your advantage.